Frank Bisignano Appointed CEO of IRS Amid Major Organizational Changes
In a significant restructuring move, the U.S. Treasury Department announced on Monday that Frank Bisignano, currently serving as the Social Security Commissioner, will also take on the role of Chief Executive Officer (CEO) of the Internal Revenue Service (IRS). This dual appointment aims to enhance operational efficiency and customer service at two of the federal government’s most critical agencies.
A New Era for the IRS
The announcement comes as the IRS faces increasing scrutiny over its efficiency and service delivery. Treasury Secretary Scott Bessent emphasized Bisignano’s extensive experience in both the private and public sectors, stating, “Frank is a businessman with an exceptional track record of driving growth and efficiency.” This sentiment reflects a broader trend in government where business-minded leaders are increasingly sought to manage public agencies.
Under this new arrangement, Bessent will continue to serve as the acting IRS commissioner, while Bisignano will report directly to him. This structure is designed to streamline decision-making processes and improve the IRS’s responsiveness to taxpayer needs.
Background on Frank Bisignano
Bisignano’s appointment is noteworthy not only for its implications for the IRS but also for his background. He was confirmed as the Social Security Commissioner in May 2024 by a narrow party-line vote of 53-47. His term at the Social Security Administration (SSA) is set to last until January 2031, providing him with a stable platform from which to implement changes at the IRS.
Before his government roles, Bisignano was the CEO and chairman of Fiserv, a leading financial services technology company. His experience also includes a significant tenure at JPMorgan Chase, where he served as co-chief operating officer and led its mortgage banking unit. This blend of financial acumen and operational expertise positions him well to tackle the challenges facing the IRS.
Goals for the IRS and SSA
Bessent highlighted the similarities between the IRS and SSA, noting that both agencies are “public-facing” and have shared goals related to technology and customer service. The Treasury Secretary expressed optimism that Bisignano’s leadership would lead to improved outcomes for American taxpayers.
In his previous role at the SSA, Bisignano made strides in enhancing customer service, including expanding office visit schedules and improving phone services. For instance, he reported a significant reduction in wait times on the agency’s national call line, which dropped from an average of 27.6 minutes to just 4.6 minutes in a matter of months. Such improvements are critical as both agencies strive to meet the needs of an increasingly demanding public.
Challenges Ahead
Despite these positive developments, the IRS faces a myriad of challenges. The agency has been under pressure to modernize its systems and improve its service delivery, especially in light of the COVID-19 pandemic, which exacerbated existing issues. The IRS has also been criticized for its handling of tax refunds and the processing of returns, leading to calls for reform.
Moreover, the potential for a government shutdown looms, which could further complicate the IRS’s operations. Reports suggest that such a shutdown may delay the announcement of the Social Security cost-of-living adjustment for 2026, adding another layer of complexity to Bisignano’s new role.
A Broader Context
The appointment of a dual-role CEO is not unprecedented in U.S. government agencies, but it is relatively rare. Historically, the IRS has been led by individuals with backgrounds in tax law or public administration. Bisignano’s business-oriented approach may signal a shift in how federal agencies are managed, reflecting a growing belief that private-sector strategies can be effectively applied to public service.
This trend mirrors similar changes in other sectors of government, where leaders with corporate backgrounds are increasingly being tapped to bring efficiency and innovation to public services. The hope is that Bisignano’s leadership will not only improve the IRS’s operational capabilities but also restore public trust in an agency often viewed with skepticism.
Conclusion
Frank Bisignano’s appointment as CEO of the IRS marks a pivotal moment for the agency as it seeks to enhance its efficiency and customer service. With a strong background in both the private and public sectors, Bisignano is well-positioned to lead the IRS through its current challenges. As he balances his responsibilities between the IRS and the SSA, the effectiveness of his leadership will be closely monitored by lawmakers and the public alike. The coming months will be crucial in determining whether this dual role can yield the improvements that both agencies desperately need.
